Frequently Asked Questions

What is Suru Mobile?

Suru Mobile is the ultimate app for fresh farm-to-table food delivered straight to your door! Whether you’re looking for vibrant vegetables, delicious ready-to-eat meals, or convenient semi-ready-to-eat options, Suru Mobile has everything you need to enjoy a healthier lifestyle with ease. Our selection of fresh produce is sourced directly from local farmers who take pride in growing high-quality organic vegetables. Say goodbye to wilted grocery store greens and hello to the crisp, delicious taste of

Suru Mobile offers a variety of ready-to-eat meals crafted with fresh, wholesome ingredients. These meals are perfect for anyone looking to enjoy a nutritious, delicious meal without the hassle of cooking. From hearty salads to satisfying African bowls, there’s something for everyone.

Try our semi-ready-to-eat food options. These are partially prepared dishes that allow you to add your personal touch in just a few simple steps. Enjoy the joy of cooking with the convenience of quick preparation—perfect for busy weekdays or lazy weekends.

Suru Mobile Features:

• Wide Selection: From fresh vegetables to gourmet meals, Suru Mobile has a wide variety of products to suit your tastes and dietary needs.
• Easy Ordering: A user-friendly interface makes browsing, selecting, and ordering a breeze.
• Flexible Delivery: Choose delivery times that fit your lifestyle, ensuring you always have fresh food when you need it.
• Sustainable Practices: By supporting local farmers, Suru Mobile promotes sustainable agriculture and helps you reduce your carbon footprint.

How to Make Purchases on Suru Mobile

1. Download and Open the App: Start by downloading the Suru Mobile app from the App Store or Google Play Store. Once installed, open the app and sign up or log in.
2. Browse or Search for Products: Explore the wide range of fresh farm food products available by browsing categories or using the search bar to find specific items.
3. Add to Cart: When you find a product you like, tap on it to see more details. Select the desired quantity and click "Add to Cart."
4. Review Your Cart: Go to your cart to review the items you’ve selected. You can adjust quantities or remove items if needed.
5. Proceed to Checkout: Once you’re happy with your selections, tap "Checkout." and select a payment method.

Who Are the Logistics/Courier Partners?

Suru Mobile partners with reliable and trusted logistics companies to ensure your fresh farm food products are delivered safely and on time. Our primary logistics partners include:

• Local Couriers: For quick same-day deliveries within the city, we use local courier services that specialize in handling perishable goods.
• National Delivery Partners: For longer-distance deliveries, we work with national courier companies known for their efficiency and reliability.

How Much Does Delivery Cost?

Delivery costs on Suru Mobile vary based on your location and the size of your order:

• Within City Limits: For deliveries within city limits, a standard delivery fee of ₦2000 flat.
• Outside City Limits: For deliveries outside city limits or to different cities, the delivery fee will be calculated based on distance and weight of the order.
• Free Delivery: Orders above also varies on distance and weight.

You can see the exact delivery cost during the checkout process before you place your order.

What Can You Order on Suru Mobile?

Suru Mobile offers a wide range of fresh farm food products sourced directly from local farmers. You can order:

• Fruits and Vegetables: Fresh seasonal fruits and vegetables.
• Dairy Products: Milk, cheese, yogurt, and other dairy products.
• Meat and Poultry: Fresh and organic meat, poultry, and eggs.
• Grains and Pulses: A variety of grains, lentils, and pulses.
• Bakery Items: Freshly baked bread, cakes, and pastries.
• Specialty Products: Organic produce, farm-fresh juices, and more.

Return Policy and Changing Numbers

Return Policy:

If you are not satisfied with a product, you can request a return or exchange within 24 hours of delivery. To initiate a return, please contact our customer support team with your order details. We aim to provide a hassle-free return experience for all customers.

Changing Numbers:

If you need to update your contact number, go to the "Account Settings" in the Suru Mobile app and select "Edit Profile." You can update your phone number there. Please ensure that your new number is verified to continue receiving important updates about your orders.

Need Further Assistance?

If you have any more questions or need further assistance, please don’t hesitate to contact our customer support team:

• Email: admin@suruhub.com.ng
• Phone: 234 806 359 6461