Suru logoSuru Assurance
Sign up

Suru Food Data Privacy Policy

1. Introduction

At Suru Food, we value your privacy and are committed to protecting your personal data. This Data Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application or interact with our online fresh food distribution services. By using Suru Food, you consent to the practices described in this policy.

2. Information We Collect

    We collect the following types of personal information when you register and use our services:

  1. Personal Identification Information: Name, email address, phone number, and shipping address.
  2. Payment Information: Credit or debit card details, and other payment details.
  3. Account Information: Username, password, and order history.
  4. Device Information: IP address, device ID, operating system, and location data (if enabled).
  5. Communication Data: Messages and interactions between you and Suru Food, including customer support requests.

3. How We Use Your Information

We use your personal data to operate, provide, develop and improve the products and services that we offer, including the following:

  1. Registering you as a new customer.
  2. Processing and delivering your orders.
  3. Managing your relationship with us..
  4. Facilitate payments and refunds.
  5. Send order confirmations, receipts, and other transactional communications.
  6. Improve and customize user experience within the app.
  7. Communicate updates, promotions, and relevant notifications (with your consent).
  8. Analyze user behavior to improve service quality and offerings.
  9. Comply with legal and regulatory obligations.
  10. Enabling you to access certain products and services offered by our partners

4. Sharing Your Information

Suru Mobile partners with reliable and trusted logistics companies to ensure your fresh farm food products are delivered safely and on time. Our primary logistics partners include:We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: With trusted third-party Partners (e.g., payment processors, delivery partners) to fulfill orders, process payments, and enhance our services.
  • Legal Requirements: If required by law or in response to valid requests from government authorities, we may disclose your personal data.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new ownership.

5. Data Retention

We retain your personal data only as long as necessary to provide you with our services and fulfill the purposes outlined in this policy. If you close your account, we may retain certain information for legal and business purposes, such as fraud prevention or resolving disputes.

6. Data Security

We have put in place some security moderations to prevent your personal information from being lost, used or accessed in an unauthorized way. Also, we have limited access to your personal data as this also extends to our employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our order and they are subjected to a duty of confidentiality. We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights concerning your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to any inaccuracies in your data.
  • Deletion: Request that we delete your data, subject to legal and business retention obligations.
  • Opt-Out: Opt-out of marketing communications at any time by updating your preferences in the app or contacting us directly.

8. Third-Party Links

We may automatically collect and store certain types of information regarding your use of the Suru foods platforms including information about your searches, views, downloads and purchases. In addition, we may receive information about you from third parties including our carriers; payment service providers; merchants/brands; and advertising service providers.

These types of personal data may relate to your device (such as your PC, tablet or other mobile device), your use of our websites and apps (as well as certain third party websites with whom we have partnered), and/or your personal preferences, interests, or geographical location. Examples of these types of information include:

  • name and age (or predicted age range),
  • information about your device, operating system, browser and IP address,
  • unique identifiers associated with your device,
  • details of web pages that you have visited,
  • which products you have looked at online (including information about products you have searched for or viewed, purchased or added to an online shopping basket),
  • how long you spend on certain areas of a website or app together with the date and time of your visit/usage,
  • personal data contained within user-generated content (such as blogs and social media postings),
  • social media user name or ID, and
  • social media profile photo and other social media profile information (such as number of followers).

9. Children’s Privacy

Suru Food does not knowingly collect personal data from children under the age of 13. If you believe we have inadvertently collected such data, please contact us to have it removed.

10. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or regulatory requirements. Any changes will be communicated to users through in-app notifications or by email. Continued use of our services after such updates constitutes acceptance of the new policy.

11. Contact Us

By registering with and using the Suru Food mobile application, you acknowledge that you have read, understood, and agree to this Data Privacy Policy.